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Frequently asked questions
What is the return policy?
I am unable to accept returns at this time, due to the nature of this small business. I provide multiple photos, angles, and measurements of each product to avoid the need for returns. All items are final sale.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How can I place a custom order?
Send me an email at Tantrumco95@gmail.com or on Instagram and we can discuss custom orders, prices, and time lines.
What are my care instructions?
- Hand Wash Only: Due to the delicate nature of the fabrics and the 50% recycled material used, we recommend hand washing your bag with mild detergent. Avoid using bleach or harsh chemicals.
- Avoid Machine Washing: Machine washing may damage the fabric and affect the structure of your bag. Please refrain from putting your bag in the washing machine.
- Drying: After washing, gently reshape your bag and lay it flat to dry. Avoid wringing or twisting to prevent distortion. Never place your bag in the dryer.
- Storage: When not in use, store your bag in a cool, dry place away from direct sunlight to maintain its colors and overall condition.
- By following these simple care instructions, you can enjoy your handmade bag for years to come. Please remember these pre loved fabrics are not in perfect condition and that is what makes them so special.
How much does shipping cost?
Shipping is calculated based on your location and the weight of the items in your order. You will always know the shipping price before you purchase.
What our customers say
I ordered a custom fanny pack and I have been obsessed with it for months. The shipping was super fast and the communication felt very easy! I travel around Europe frequently and its important for me to have a cute bag where i can keep all my necessitates safe. The quality is amazing, the design is practical and you can tell they were handmade with care and love.
